Shipping policy

The shipping policy of Tohfa Shofa is outlined below.

DELIVERY COMMITMENT

We take care to package every order securely so that it reaches you in the best possible condition.

Customers are requested to review the estimated dispatch and delivery timelines mentioned on the relevant product page before placing an order.

Orders are generally dispatched throughout the week, excluding Sundays and public holidays.

ACCOMPANYING NOTE

Certain products or collections may include a note describing the concept, process, materials, or making of the product.

WHAT’S INSIDE THE BOX

Depending on the product or collection, your order may include:

  • The ordered product, securely packed using shredded paper, bubble wrap, foam, or other protective materials as required
  • Branded stickers
  • A thank-you note for selected collections
  • Product or care instructions where applicable

Packaging contents may vary depending on the product, size, material, and shipping requirements.

CAREFUL PACKAGING

Every order is packed with care using materials appropriate to the product.

While we take reasonable precautions to minimise damage during transit, shipping and handling are carried out by third-party logistics partners.

If your order arrives damaged, incorrect, or incomplete, please refer to our Shipping & Returns Policy and report the issue within the applicable timeframe.

SHIPPING PARTNERS

We work with established third-party courier and logistics providers for order delivery.

Courier availability, serviceability, delivery speed, and handling may vary depending on the destination.

If your location is not serviceable by our available courier partners, our team may contact you to discuss available options.

For assistance, please contact:

Email: care@tohfashofa.com
Phone: +91 97407 88008

SHIPPING CHARGES

  • Standard Shipping: INR 99
  • Free Standard Shipping: Available on prepaid orders above INR 1999
  • Cash on Delivery: INR 149
  • Priority Shipping: INR 399 and ships within 3–5 business days

Shipping charges shown at checkout will apply to the order.

Cash on Delivery is not available:

  • For orders above INR 1999
  • For customised or personalised products
  • In locations where COD service is unavailable

PRIORITY SHIPPING

Priority Shipping is available for eligible products and locations at an additional charge of INR 399.

Orders placed with Priority Shipping are prioritised for processing and are expected to ship within 3–5 business days.

The 3–5 business day timeline refers to dispatch and not guaranteed final delivery.

Final delivery timelines remain dependent on courier transit time, destination, serviceability, holidays, weather, and other circumstances outside our direct control.

Priority Shipping charges are non-refundable once priority processing has begun, except where required by applicable law.

CASH ON DELIVERY

Cash on Delivery payment is collected by the courier partner at the time of delivery.

COD orders may require OTP verification before the order is accepted for processing.

If OTP verification is unsuccessful or cannot be completed, the order may be cancelled.

COD orders may also be subject to address or contact verification. Our team may contact the customer by phone, WhatsApp, SMS, or email for verification.

We reserve the right to cancel, hold, or convert a COD order to prepaid where:

  • Verification cannot be completed
  • The contact information provided is incorrect or unreachable
  • The delivery address cannot be verified
  • The order appears suspicious or fraudulent
  • There is a history of repeated refused or undelivered COD orders

Repeated refusal of COD shipments may result in COD being unavailable for future orders.

GST AND TAXES

Prices displayed on the website are inclusive of applicable GST within India unless stated otherwise.

Any additional charges applicable to a particular transaction will be displayed at checkout where relevant.

DELIVERY TIMELINES

Estimated dispatch or delivery timelines may be displayed on individual product pages and are based on our production requirements and information provided by logistics partners.

These timelines are estimates and not guaranteed delivery dates.

Orders may occasionally arrive earlier or later than the estimated date.

As many Tohfa Shofa products are made to order, production timelines may be affected by material availability, technical issues, customisation requirements, quality checks, or other production-related circumstances.

Where a significant delay occurs, we will make reasonable efforts to notify the customer and process the order as quickly as possible.

Delivery may also be delayed due to circumstances including:

  • Courier or logistics disruptions
  • Remote or difficult-to-service locations
  • Weather conditions
  • Public holidays
  • High-volume periods
  • Government restrictions
  • Incorrect or incomplete delivery details
  • Events beyond our reasonable control

A delay caused by such circumstances does not automatically make a made-to-order or customised order eligible for cancellation or refund, except where required under applicable law.

NON-REFUNDABLE SHIPPING CHARGES

Shipping, COD, Priority Shipping, re-delivery, and other logistics charges are generally non-refundable once the relevant shipping or fulfilment service has been used or initiated.

Where an order is eligible for cancellation or refund before dispatch, the treatment of shipping charges will depend on the circumstances of the order and applicable law.

ORDER PROCESSING AND DELIVERY

After placing an order, you will receive an order confirmation through the contact details provided during checkout.

Shipping, fulfilment, and delivery updates may be sent through email, SMS, WhatsApp, or other available communication channels.

Orders will be shipped to the delivery address provided at the time of placing the order.

Customers are responsible for ensuring that the address, pin code, phone number, and other delivery details are accurate and complete.

We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

If an order needs to be re-shipped because of an incorrect address, failed delivery, refusal of delivery, or repeated unsuccessful delivery attempts, additional shipping charges may apply.

SPECIFIC DELIVERY DATE REQUESTS

If you require an order by a particular date, please contact us at shop@tohfashofa.com before placing the order.

We may confirm whether the requested timeline appears feasible based on production and shipping availability.

Unless explicitly confirmed by us in writing, requested delivery dates are not guaranteed.

CUSTOM ORDERS

Shipping charges, production timelines, delivery requirements, and other terms for large, bulk, trade, or custom orders may be communicated separately before the order is confirmed.

Such project-specific terms may take precedence over the standard shipping terms where expressly agreed.

BUYER AGREEMENT

By placing an order with Tohfa Shofa, you acknowledge that you have reviewed and agreed to the applicable product information, shipping terms, return and replacement policy, and Terms of Service.