Privacy policy
PRIVACY POLICY
At Tohfa Shofa®, we respect your privacy and are committed to handling your personal information responsibly and securely. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
By using our website, placing an order, contacting us, or otherwise providing information to us, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
When you place an order, contact us, subscribe to our communications, or use our website, we may collect information such as your name, phone number, email address, billing and shipping address, order and transaction details, customisation information, and communications you send to us.
We may also automatically collect certain technical information when you use our website, including your IP address, browser and device information, operating system, and website usage or interaction data.
HOW WE USE YOUR INFORMATION
We use your information primarily to process and fulfil orders, arrange shipping and delivery, provide customer support, communicate order updates, manage customisation requests, process payments or refunds where applicable, and maintain transaction records.
We may also use information to improve our website, products, services, and customer experience, prevent fraud or misuse, comply with applicable legal requirements, and send marketing communications where you have chosen to receive them.
MARKETING COMMUNICATIONS
With your permission, we may send you emails, messages, or other communications regarding new products, collections, offers, studio updates, and other news from Tohfa Shofa.
You may opt out of marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.
Transactional communications relating to orders, payments, deliveries, customer support, or other services you have requested may still be sent where necessary.
CONSENT
Where consent is required for a particular use of your personal information, we may request your consent directly and explain the purpose for which the information is being collected.
You may withdraw your consent at any time by contacting us. Withdrawal of consent will not affect processing already carried out lawfully before the withdrawal and may not prevent us from retaining or processing information where required or permitted by law.
Under India’s DPDP framework, consent is intended to be specific, informed and capable of withdrawal, so keeping this language clear is important.
PAYMENT INFORMATION
Payments made through our website are processed through third-party payment gateways and payment service providers.
Payment information such as card details, UPI credentials, or banking information is processed by the relevant payment provider in accordance with its own security practices and privacy policy.
We do not directly store complete credit or debit card details on our systems.
Payment providers may process information in accordance with applicable security standards, including PCI-DSS requirements where relevant.
THIRD-PARTY SERVICE PROVIDERS
We may use third-party service providers to operate our website and business, including ecommerce platforms, payment gateways, shipping and logistics providers, communication tools, customer support systems, analytics providers, advertising platforms, technology providers, and hosting services.
These providers may process personal information only as necessary to provide their services to us, subject to their own terms, privacy policies, and applicable laws.
Some providers may process or store information in jurisdictions outside your state or country.
SHIPPING AND DELIVERY PARTNERS
To fulfil and deliver your order, we may share necessary information such as your name, shipping address, phone number, and relevant order details with courier companies, logistics providers, and fulfilment partners.
This information is shared only to the extent reasonably required to process, deliver, or resolve issues relating to your order.
DISCLOSURE OF INFORMATION
We may disclose personal information where required by law, legal process, regulatory authority, or government request, or where reasonably necessary to protect our rights, customers, business, or property.
We may also disclose information to investigate suspected fraud, misuse, payment issues, security incidents, or violations of our terms.
If Tohfa Shofa or the business operating it undergoes a merger, acquisition, restructuring, sale, or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable law.
We do not sell personal information to third parties for monetary consideration.
COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate the website, remember preferences, maintain sessions, understand how visitors use the website, measure performance, and support analytics, advertising, and marketing activities.
Some cookies may be placed by third-party services used on our website.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the website.
ANALYTICS AND ADVERTISING
We may use third-party analytics and advertising services to understand website traffic, measure marketing performance, improve our services, and provide more relevant advertising.
These services may collect information about your device, browser, interactions with our website, and other technical data through cookies or similar technologies.
Their handling of information is also subject to their respective privacy policies.
DATA SECURITY
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted through the internet.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain transaction and business records, resolve disputes, prevent fraud, and comply with applicable legal, accounting, tax, or regulatory obligations.
Where information is no longer required, it may be deleted, anonymised, or securely retained where continued retention is required or permitted by law.
YOUR RIGHTS
Subject to applicable law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of personal information where legally permitted, withdraw consent where processing is based on consent, and raise a concern regarding how your personal information is being handled.
Some requests may be subject to legal, contractual, fraud-prevention, accounting, tax, security, or record-keeping requirements, and certain information may need to be retained even after a request is made.
We may ask you to verify your identity before processing a privacy-related request.
To exercise any applicable rights, please contact us using the details provided below.
THIRD-PARTY LINKS
Our website may contain links to third-party websites, applications, or services.
Once you leave our website or are redirected to a third-party service, that provider’s privacy policy and terms will apply. We are not responsible for the privacy practices, content, security, or operation of third-party websites or services.
CHILDREN AND AGE OF CONSENT
Our website and services are intended for individuals who are legally capable of entering into transactions under applicable law.
If a minor uses the website or provides information through it, such use should be supervised by a parent or legal guardian where required by law.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements.
Any updated version will become effective when published on this website.
We encourage you to review this Privacy Policy periodically.
CONTACT US
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, withdraw consent, or raise a privacy-related concern, please contact us at:
Email: shop@tohfashofa.com
Phone: +91 95912 08800